šŸ“¦ Refund & Return Policy ā€“ Nayahe.com

Last Updated: 18 March 2026

At Nayahe.com, we strive to provide high-quality products and complete customer satisfaction. Please read our return and refund policy carefully.

šŸ” 1. Return Eligibility

We offer a 7-day return and replacement policy from the date of delivery.

A return or replacement is applicable only if:

  • The product received is damaged or defective
  • A wrong product was delivered
  • The product is significantly different from the description

āŒ 2. Non-Returnable Items

The following items are not eligible for return:

  • Used, worn, or washed products
  • Products without original packaging or tags
  • Customized or made-to-order items (e.g., specific Laddu Gopal dress sizes)
  • Minor color differences due to lighting or screen settings

šŸ“Œ 3. Return Conditions

  • The product must be unused and in original condition
  • The product must be returned with original packaging
  • Unboxing video is recommended for faster approval of claims

šŸšš 4. Return Method

Returns are accepted via courier pickup or self-shipping, as guided by our support team.

šŸ’° 5. Return Shipping Charges

  • If the return is due to our error (wrong or damaged product), we will bear the return shipping cost
  • In all other cases, the customer is responsible for return shipping charges

šŸ”„ 6. Replacement Policy

  • If eligible, we will provide a replacement of the same product
  • If a replacement is not available, a refund will be issued

šŸ’ø 7. Refund Policy

  • Refunds are processed after product inspection
  • Approved refunds will be credited within 5ā€“7 business days

Refund Mode:

  • Online payments ā†’ Refunded to the original payment method
  • COD orders ā†’ Refund via bank transfer or UPI

ā›” 8. Order Cancellation

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation is not allowed

šŸ“ž 9. Return Process

To initiate a return:

  • Contact us via email or phone
  • Share order details and issue (photo proof may be required)
  • Our team will guide you through the return process

šŸ“§ 10. Contact Information

šŸ”„ 11. Policy Updates

We reserve the right to update this policy at any time. Changes will be reflected on this page.