Refund & Return Policy – Nayahe.com
Last Updated: 18 March 2026

At Nayahe.com, we strive to provide the best quality products and customer satisfaction. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are accepted.

1. 📦 Return Eligibility

Customers can request a return or replacement under the following conditions:

  • Product received is damaged or defective
  • Wrong product delivered
  • Product is significantly different from description

👉 Return request must be raised within 7 days of delivery

2. ❌ Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Products without original packaging or tags
  • Customized or made-to-order items (e.g., specific Laddu Gopal dress sizes)
  • Minor color variations due to lighting or screen differences

3. 🔁 Replacement Policy

  • If eligible, we will provide a replacement of the same product
  • If replacement is not available, a refund will be issued

4. 💰 Refund Policy

  • Refunds are processed only after product inspection
  • Approved refunds will be credited within 5–7 business days

👉 Refund mode:

  • Online payment → Refund to original payment method
  • COD orders → Refund via bank transfer / UPI

5. 🚚 Return Process

To initiate a return:

  1. Contact us via email or phone
  2. Share order details and issue (with photo proof if required)
  3. Our team will guide you through pickup or return steps

6. 📦 Shipping Charges

  • If the return is due to our error (wrong/damaged product), we will bear the return shipping cost
  • In other cases, shipping charges may be deducted from the refund

7. ⛔ Order Cancellation

  • Orders can be cancelled before dispatch
  • Once shipped, cancellation is not allowed

8. ⚠️ Important Notes

  • Refund/return requests without proof may not be accepted
  • We reserve the right to reject returns that do not meet our policy conditions

9. 📞 Contact Us

For any return or refund queries:

10. 🔄 Policy Updates

We may update this policy at any time without prior notice. Changes will be reflected on this page.